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Delivery and Shipping

Dispatch cutoff, delivery times, shipping fees and what to check on delivery

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Contents
  1. Order preparation and shipping
  2. Shipping company and delivery time
  3. Shipping fee
  4. What to do when you receive your package
  5. Recipient and address
  6. Delays and undeliverable orders
  7. Liability for loss and damage
  8. Invoice
  9. Bulk and project shipments
  10. Return shipments

This is a courtesy translation; in case of any discrepancy, the Turkish version prevails.

On this page, we summarize the process from the preparation of your order until it reaches you. For project and bulk purchases, the shipping plan is agreed separately.

1. Order preparation and shipping

  • Same-day shipping: For in-stock products, orders placed by 17:00 on business days and whose payment has been confirmed are shipped the same day.
  • Orders placed after 17:00, on weekends or on public holidays are shipped the next business day.
  • For payment by bank transfer (wire transfer/EFT), the period starts when the amount is credited to our account.
  • For products personalized at your request (e.g., cards with special numbering or printing), the preparation and delivery time will be notified to you separately before you place the order.

2. Shipping company and delivery time

Your orders are shipped with Yurtiçi Kargo. Shipments handed over to the carrier are usually delivered within 1–3 business days; this period may be longer in districts, rural areas and on islands, during peak periods or in adverse weather conditions.

In any case, delivery does not exceed 30 days from the date your order reaches us. When your order is shipped, the shipment tracking number is sent to you by e-mail; you can track your order on the Order Tracking page or, if you are logged in, in the My account › My orders section.

3. Shipping fee

  • Free shipping: Shipping is free for orders of 2,000 TL or more.
  • For orders below this amount, the applicable shipping fee is shown on the checkout page before you confirm the order. No delivery fee that was not shown on the checkout page will be charged to you afterwards.
  • Cart campaign discounts are applied on the checkout page in accordance with the conditions announced on the website; the campaign conditions and duration are stated in the campaign announcement.
  • For bulk orders requiring pallet or freight carrier shipment, the shipping method and freight cost are specified separately in the quote.

4. What to do when you receive your package

These steps help the process move quickly in the event of any damage:

  1. Check the package from the outside. If there are dents, tears, opened tape or signs of moisture, open the package in the presence of the courier.
  2. If there is damage, have a report drawn up. Have a damage report drawn up together with the courier; the report should include the shipment number, a description of the damage and signatures.
  3. Notify us. Send the report and photos to [email protected] or reach us at 0539 821 66 12.
  4. Report any missing part immediately. We will start an investigation based on the package contents and the dispatch record.

We will consider your damage notice even if no report was drawn up; these recommendations do not limit your legal rights regarding damaged or defective products. We will handle the process for replacing the product with a new one or refunding its price.

5. Recipient and address

  • Delivery is made to you, or to the person you designate to receive it, at the address you specified on the checkout page.
  • For construction site, residential complex management or workplace addresses, writing the name and phone number of the person who will receive the delivery in the order note makes delivery easier.
  • If no one is available at the address, the shipping company may hold the shipment at its branch; shipments not collected in time are returned to us. In this case, we will contact you.
  • You can submit address change requests before the order is shipped; changes after shipping depend on the shipping company’s procedures.

6. Delays and undeliverable orders

If we cannot deliver your order within 30 days, you may terminate the agreement; in this case, the full amount you paid, including delivery costs, is refunded together with statutory interest within 14 days from the date your notice of termination reaches us.

If fulfilling your order becomes impossible for us, we will notify you within 3 days from the date we learn of this and refund the full amount you paid no later than 14 days from the date of notification. A product being out of stock does not constitute impossibility.

7. Liability for loss and damage

We are liable for loss and damage occurring until the product is delivered to you or to the person you designate to receive it (other than the carrier). If, at your request, the product is sent with a carrier other than the one we designated, we are not liable for loss and damage occurring after the product is handed over to that carrier.

8. Invoice

Your invoice is issued as an e-archive invoice or e-invoice and sent to your e-mail address. A request for a corporate invoice must be made when placing the order. Details are in the invoice clause of the Distance Sales Agreement.

9. Bulk and project shipments

For bulk and project orders, the shipping method, phased shipping plan and delivery time are specified separately in the quote. Details are on the Bulk Purchases and Dealership page.

10. Return shipments

For return conditions, the return carrier and the steps to follow, see the Withdrawal, Cancellation and Returns page.