Distance Sales Agreement

This is a courtesy translation; in case of any discrepancy, the Turkish version prevails.

This agreement sets out the terms of the sale established between us through the order you place on the geciskontrolavm.com website, within the framework of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. The Preliminary Information Form is an integral part of this agreement.

1. Parties

1.1. Seller

• Legal name: 2S Zayıf Akım Sistemleri Sanayi ve Ticaret Limited Şirketi
• Brand: Geçiş Kontrol AVM
• Address: Altınoluk Mah. Reyhan Cad. Lalepark Konakları No: 45/32, 38050 Melikgazi / Kayseri
• Return address: Battalgazi Mah. Kale Sk. Aslan Yiğit Sitesi No: 7/B, Melikgazi / Kayseri
• MERSIS No.: 0001246616500001
• Trade Registry No.: 58326
• Tax office / Tax ID No.: Erciyes Tax Office / 0012466165
• Phone: 0539 821 66 12
• E-mail: [email protected]
• KEP (registered electronic mail) address: [email protected]
• Website: geciskontrolavm.com

1.2. Buyer

The Buyer is the natural or legal person who places the order and enters their full name or trade name and their contact, delivery and billing information on the checkout page; in this agreement, the Buyer is referred to as the “Buyer” or “you.” The Buyer’s information appears in the order record and in the order confirmation e-mail. Incorrect or incomplete address information may delay delivery; we kindly ask you to enter your information accurately and keep it up to date.

2. Definitions

• Consumer: A natural or legal person acting for purposes other than commercial or professional purposes.
• Commercial buyer: A natural or legal person who purchases the product within the scope of their commercial or professional activity (e.g., for resale, for installation for their customer, or for use in the operations of their business).
• Durable medium: Any medium that records information sent to you or sent by you in a way that allows the information to be examined for a period appropriate to its purpose and enables it to be copied without alteration (e.g., e-mail, KEP, text message).
• Cart promotion: A discount announced on the website and applied automatically on the checkout page according to the conditions defined in the ikas infrastructure.

3. Subject of the agreement

The subject of this agreement is the sale and delivery to you of the products included in your order, and the rights and obligations of the parties. The name, options, quantity and price including taxes of the products, the discounts applied, the shipping fee and the total amount are as shown in the order summary on the checkout page and in the order confirmation e-mail.

4. Formation of the agreement

The agreement is formed and enters into force when, on the checkout page, you confirm by means of the checkbox that you have read the Preliminary Information Form and this agreement, and you confirm the order. Pressing the button that confirms the order creates an obligation to pay.

Before confirming the order, you can check the products, your address and your payment information in the order summary and correct any incorrect information. Receipt of your order is confirmed to you by e-mail without delay.

5. Product information, installation and safe use

• The technical specifications of the products are written on the product page based on the information provided by the manufacturer or importer. The product delivered has the features stated on the product page at the time of the order.
• If you are not sure about the compatibility of card readers, locks, buttons and cards with one another (e.g., card frequency, operating voltage, lock holding force), you may consult us before ordering.
• Installation and mounting of the products, their connection to an existing system and their on-site commissioning are not included in the sale; the Seller does not provide on-site installation services.
• We recommend that the connection to the electrical installation be made by a competent person in accordance with the user and installation instructions supplied with the product. For a lock to be used on doors located on fire escape routes, the person carrying out the installation must check that the lock’s operating mode (remaining unlocked or locked when power is cut) complies with the fire safety legislation in force.
• A product that is installed incorrectly because of an error or omission in the installation instructions supplied with it is deemed defective (Article 10).

6. Price, promotions and payment

The prices shown on the website and on the checkout page are sales prices including VAT (KDV). The total amount of your order including taxes, the shipping fee and the discounts applied are also shown separately on the checkout page before you confirm the order.

Cart promotions: Cart promotions announced on the website (e.g., automatic discounts applied at certain cart totals) are applied automatically on the checkout page according to the promotion conditions defined in the ikas infrastructure and are shown as a separate line in the order summary. The terms and duration of a promotion are announced on the website. Promotions may be changed or ended with effect for the future; for an order you have already placed, the price, discount and terms shown on the checkout page at the moment you confirmed the order apply. If you believe that a discount that should apply to your cart is not shown, contact us before confirming the order.

Payment methods: You make your payment using the methods offered on the checkout page (credit card, debit card, bank transfer/EFT). Card payments are processed through the ikas payment infrastructure by PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.; your card details are neither seen nor stored by us.

Installments: Installment options apply only to the extent they are offered on the checkout page for the order concerned. The number of installments and any installment charge are shown on the checkout page before you confirm the order.

Bank transfer/EFT: You send the amount, writing your order number in the description field, to the account with IBAN TR02 0020 3000 0937 1816 0000 01 held at Albaraka Türk Katılım Bankası in the name of 2S Zayıf Akım Sistemleri Sanayi ve Ticaret Limited Şirketi. Your order is processed once the payment reaches our account.

When you press the button confirming the order on the checkout page, your order creates a payment obligation.

Price or promotion changes made on the website after you place your order do not affect your order.

If a card payment is not paid to the Seller by the bank or payment institution on the grounds of unauthorized use of the card, the delivered product is returned to the Seller; in this case, the shipping cost is borne by the Buyer who received the product.

7. Invoice

• For individual purchases: full name and billing address; and, where the checkout page requests it, Turkish national identification number.
• For corporate purchases: trade name, tax office, tax number and billing address. A request for a corporate invoice must be made at the time of ordering; due to tax legislation, it may not be possible to convert an individual invoice into a corporate invoice after the order.
• The invoice is issued as an e-archive invoice or an e-invoice and sent to your e-mail address.
• For returns of corporate purchases, the Buyer must issue a return invoice.

8. Delivery

Your order is shipped via Yurtiçi Kargo to the delivery address you specified on the checkout page.

For products in stock, orders placed and with payment confirmed by 5:00 p.m. on business days are handed over to the carrier on the same day. Orders placed after this time, on weekends or on public holidays are handed over to the carrier on the next business day. Shipments handed over to the carrier are usually delivered within 1–3 business days.

In any event, delivery does not exceed 30 days from the date your order reaches us. If we cannot deliver within this period, you may terminate the agreement; in that case, the full amount you paid, including delivery costs, is refunded together with statutory interest within 14 days from the date your termination notice reaches us.

If fulfilling your order becomes impossible, we will notify you of this in writing or via a durable medium (e.g., e-mail) within 3 days from the date we learn of it, and will refund the full amount you paid, including delivery costs, within 14 days at the latest from the date of notification. A product being out of stock does not constitute impossibility.

For products personalized at your request (e.g., cards with custom numbering or printing), the preparation and delivery time is communicated to you separately before the order.

Shipping fee: Shipping is free for orders of 2,000 TL and above. For orders below this amount, the applicable shipping fee is shown on the checkout page before you confirm the order. No delivery fee that was not shown on the checkout page will be charged to you afterward.

Receipt, loss and damage

The Seller is responsible for any loss or damage occurring until the product is delivered to you or to a person you have designated to receive it (other than the shipping company). If, at your request, the product is shipped with a carrier other than the one designated by the Seller, the Seller is not responsible for any loss or damage occurring after the product is handed over to that carrier.

We recommend that you check the outside of the package when receiving it. If the package is crushed, torn or wet, having the courier prepare a damage report and notifying us immediately will speed up the process. This recommendation does not limit your legal rights regarding a damaged or defective product.

9. Right of withdrawal

Period

You may withdraw from the agreement within 14 days without giving any reason and without paying any penalty. The period begins on the day you, or a person you have designated (other than the shipping company), receive the product. If the products in a single order are delivered separately, the day the last product is received applies; if the parts of a product consisting of more than one part are delivered separately, the day the last part is received applies. You may also exercise your right of withdrawal before the product reaches you.

The right of withdrawal is available to consumers who purchase the product for non-commercial and non-professional purposes. For commercial and professional purchases, see the “Commercial (corporate) purchases” article of the Distance Sales Agreement.

Notification

It is sufficient to notify us of your decision to withdraw, before the period expires, in writing or via a durable medium:

• by e-mail to [email protected] (stating your order number and the products you will return),
• by KEP to [email protected],
• in writing by post or courier to Altınoluk Mah. Reyhan Cad. Lalepark Konakları No: 45/32, 38050 Melikgazi / Kayseri,
• if you placed your order while logged in as a member and the Start a return button appears in the order details, by using that button; the screen immediately shows that your request has been received.

For your notification, you may use the withdrawal form on the Withdrawal, Cancellation and Returns page or send a statement clearly expressing your decision. Since the burden of proving that you exercised the right of withdrawal within the period lies with you, we recommend a method that leaves a record (e.g., e-mail). You can obtain information by phone; to have your notification recorded, use one of the methods above.

Returning the product

You send the product back to our return address (Battalgazi Mah. Kale Sk. Aslan Yiğit Sitesi No: 7/B, Melikgazi / Kayseri) within 14 days of your withdrawal notice. The carrier we designate for returns: Yurtiçi Kargo. When you send the product with this carrier, you are not charged for the return; the shipping code or information is sent to you after your withdrawal notice. If this carrier has no branch where you are located, the product is collected from you at no extra charge. If you send the product with another carrier, the shipping fee is borne by you.

Refund

The full amount you paid, including delivery costs, is refunded within 14 days from the date you hand the product over to the carrier we designate for returns. If you send the product with another carrier, this period begins on the date the product reaches us; if you withdraw before receiving the product, it begins on the date your notice reaches us. The refund is made in a manner appropriate to the payment instrument you used, without imposing any cost or obligation on you, and in a single payment: for card payments, the amount is refunded to your card; for bank transfer/EFT payments, it is refunded to the IBAN registered in your name that you provide to us.

For orders to which a cart promotion discount was applied, if you return some of the products, the refund amount is calculated on the basis of the amount you actually paid for the product concerned (the amount after deducting the share of the cart discount allocated to the products). Even if a partial return causes the cart total to fall below the free shipping or promotion threshold, you will not be asked to pay an additional shipping fee or the discount difference.

Use of the product

Taking the product out of its box, inspecting it and trying it out does not void your right of withdrawal. You are not liable for changes and deterioration resulting from using the product during the withdrawal period in accordance with its functioning, technical specifications and instructions for use. You are, however, liable for any loss of value caused by use contrary to the instructions (e.g., applying the wrong voltage) or by careless transport. If possible, send the product back together with its standard accessories (power adapter, screw set, cards, manual) and any gift product provided under a promotion.

Products for which the right of withdrawal cannot be exercised

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

• Products prepared in line with your request or personal needs: products that are encoded, programmed or printed on to order according to the card number, code, print or settings you specify (e.g., RFID cards and key fobs with custom numbering or printing).
• Intangible products delivered instantly in electronic form, such as software licenses and activation codes.

Standard products are not within this scope: you may return a standard product by exercising your right of withdrawal even if its box has been opened or it has been inspected or tried out. If a product falls under the exception, this is stated on the product page before you confirm your order.

10. Defective products and warranty

Defective products

The delivered product is defective if it does not have the features stated in the order, on the product page, on its packaging, on its label, in its user manual or in its promotional material, or prescribed in its technical regulation; if it does not conform to the sample or model; or if it contains material, legal or economic deficiencies that fail to meet its intended use or that reduce or eliminate the benefit you can reasonably expect. Incorrect installation resulting from an error or omission in the installation instructions supplied with the product is also deemed defective performance. These are examples; all cases listed in Article 8 of Law No. 6502 apply.

If the product turns out to be defective, you may choose one of the following rights:

• to rescind the agreement, stating that you are ready to return the product,
• to keep the product and request a price reduction in proportion to the defect,
• to request free repair, with all costs borne by the Seller, unless this entails excessive cost,
• where possible, to request replacement of the product with a defect-free equivalent.

Your request for free repair or replacement is fulfilled within 30 business days at the latest from the date it reaches us. In the event of rescission of the agreement or a price reduction, the full price you paid or the amount of the reduction is refunded to you immediately. All costs arising from your exercise of these elective rights are borne by the Seller; in addition to these rights, you may also claim compensation under the provisions of the Turkish Code of Obligations.

Defects that appear within six months of delivery are presumed to have existed at the time of delivery; this presumption does not apply if it is incompatible with the nature of the product or of the defect. Liability for a defective product is subject to a two-year limitation period from the date of delivery, even if the defect appears later; this period does not apply if the defect was concealed through gross fault or fraud. To notify us of a defective product, it is sufficient to contact us by phone, by e-mail or in writing.

Warranty

• The products we sell are under warranty for 2 years from the date of delivery. The warranty terms are set out in the warranty certificate supplied with the product or on the product page.
• For faults covered by the warranty, the product is repaired free of charge; if it cannot be repaired, it is replaced or its price is refunded. Shipping costs within the scope of the warranty are borne by the Seller.
• The following are not covered by the warranty: installation contrary to the user and installation instructions, application of the wrong voltage or reverse polarity; lightning and overvoltage; water, moisture, impact and physical damage; opening of or tampering with the product by unauthorized persons; use contrary to the intended purpose. In these cases, the product is inspected and, where possible, a quote for paid repair is provided.
• To make a warranty claim, contact us at 0539 821 66 12 or [email protected], and then send the product together with its invoice to our return address (Battalgazi Mah. Kale Sk. Aslan Yiğit Sitesi No: 7/B, Melikgazi / Kayseri).
• The warranty does not limit your rights regarding defective goods arising from Law No. 6502.

11. Commercial (corporate) purchases

This article applies to buyers who purchase the product within the scope of their commercial or professional activity (e.g., electrical and low-voltage systems companies, security systems dealers, businesses engaged in resale); it does not restrict the rights of consumers. Requesting a corporate invoice does not, by itself, make a purchase commercial; the decisive factor is the purpose of the purchase.

• The right of withdrawal under Law No. 6502 does not apply to commercial purchases; the relationship between the parties is governed by the provisions of Turkish Code of Obligations No. 6098 and Turkish Commercial Code No. 6102.
• The Seller remains liable where a defective, incomplete or wrong product is shipped. Merchant buyers must notify the Seller in writing of readily visible defects within 2 days of delivery, of defects that can be discovered through inspection within 8 days, and of latent defects without delay once they appear.
• Return requests not based on a defect (such as a wrong order, abandonment of a project or excess purchase) are assessed separately by the Seller; this assessment does not constitute a general return commitment. If the request is accepted, the product must be sent unused, uninstalled, in resalable condition and in its original packaging; the return shipping cost is borne by the buyer, and the buyer issues a return invoice. Returns may not be accepted for products procured specifically for a project or not regularly kept in stock.
• For deferred-payment or open-account dealings, the payment terms are set out in writing in the quote or in a separate agreement. In the event of late payment, the agreed default interest applies if one has been agreed; otherwise, the default interest provided for in the legislation applies.
• The courts and enforcement offices of Kayseri have jurisdiction over disputes arising from commercial purchases. In the cases provided for by law, mediation must be sought before filing a lawsuit.

12. Personal data

The personal data you provide while placing your order are processed for the purposes and on the legal grounds explained in the Privacy Notice (KVKK). The consent to commercial electronic messages to be given for promotional and announcement messages is not part of this agreement and is optional.

13. Retention of the agreement

The general text of this agreement is published on this page. The Preliminary Information Form and this agreement are sent to your e-mail address together with the order confirmation; we can resend them on request. Information and documents relating to your order are retained by the Seller for 3 years.

14. Dispute resolution

We kindly ask that you first submit your complaints to us; we will do our best to resolve them. This does not limit your statutory rights of recourse set out below.

For disputes below the monetary limit announced each year by the Ministry of Trade, you must apply to the Consumer Arbitration Committee at your place of residence or at the place where you carried out the transaction. For disputes above this limit, provided that you apply to a mediator before filing a lawsuit, you may file a lawsuit with the Consumer Court; you may also file the lawsuit with the Consumer Court at your own place of residence. You may also apply to the arbitration committee through the Consumer Information System (TÜBİS) on e-Devlet (the e-Government Gateway).

Article 11 applies to disputes arising from commercial purchases.

15. Entry into force

This agreement is formed and enters into force at the moment you confirm your order. For matters not regulated in this agreement, Law No. 6502 and the related legislation apply, and, for commercial purchases, the provisions of the Turkish Code of Obligations and the Turkish Commercial Code also apply.