Right of Withdrawal, Cancellation and Return Policy

This is a courtesy translation; in case of any discrepancy, the Turkish version prevails.

This page explains how to cancel an order, how to exercise your right of withdrawal, how to send the product back and how your payment is refunded. The full legal text is on the Distance Sales Agreement page.

1. In brief

• As a consumer, you may withdraw without giving any reason within 14 days from the day you receive the product.
• You send the product back within 14 days of your notice of withdrawal; shipping with the return carrier Yurtiçi Kargo is free of charge.
• The full amount you paid (including the delivery cost) is refunded within 14 days.
• There is no right of withdrawal for products specially coded, programmed or printed for you. For standard products, the fact that the box has been opened does not prevent a return.
• The right of withdrawal does not apply to commercial and professional purchases; rights relating to defective, missing or wrong products are reserved.

2. Order cancellation (before shipping)

• If your order has not yet been shipped, you can submit your cancellation request by writing to [email protected]; for faster processing, you can also reach us at 0539 821 66 12.
• A cancellation made before shipping is an exercise of the right of withdrawal before the product is delivered: the full amount you paid is refunded to the payment method you used no later than 14 days from the date your request reaches us.
• For personalized products (special coding, programming or printing), cancellation requests submitted before preparation begins are accepted; once preparation has begun, the right of withdrawal cannot be exercised.
• Requests received after the order has been shipped are processed as a withdrawal (return).

3. Right of withdrawal (consumer purchases)

You may withdraw from the agreement within 14 days without giving any reason and without paying any penalty. The period starts on the day the product is received by you or by a person you designate (other than the carrier). If the products in a single order are delivered separately, the day the last product is received is taken as the basis; if the parts of a product consisting of multiple parts are delivered separately, the day the last part is received is taken as the basis.

4. Notice of withdrawal

It is sufficient to communicate your decision to withdraw to us, before the period expires, by one of the following means:

• By WhatsApp to 0539 821 66 12 (stating your order number and the products you will return),
• By e-mail to [email protected] (stating your order number and the products you will return),
• By KEP (registered electronic mail) to [email protected],
• In writing, by post or courier, to Altınoluk Mah. Reyhan Cad. Lalepark Konakları No: 45/32, 38050 Melikgazi / Kayseri,
• If you placed your order while logged in to your account and the Start a return button appears in the order details, by using that button; confirmation that your request has been received is shown on screen immediately.

You may use the withdrawal form at the end of this page or send a statement clearly expressing your decision. Since the burden of proving that you exercised the right of withdrawal within the period lies with you, we recommend a method that leaves a record (e.g., e-mail). You can obtain information by phone; to have your notice recorded, please use one of the methods above.

5. Sending the product back

1. Notify us. Send your notice of withdrawal by one of the methods above. For a damaged or faulty product, attaching photos speeds up the process.
2. Get the shipping details. The carrier we designate for returns: Yurtiçi Kargo. A shipping code or shipping details will be sent to you after your notice.
3. Pack the product. If possible, pack the product together with its box, its standard accessories (power adapter, screw set, cards, manual) and any free gift provided under a campaign, so that it is not damaged in transit. We recommend that you do not stick shipping tape directly onto the product box.
4. Ship it. Send the product to our return address within 14 days of your notice: 2S Zayıf Akım Sistemleri Sanayi ve Ticaret Limited Şirketi, Battalgazi Mah. Kale Sk. Aslan Yiğit Sitesi No: 7/B, Melikgazi / Kayseri. Keep the shipment tracking number.

• When you send the product with the carrier we designate, you are not charged any return shipping cost.
• If this carrier has no branch where you are located, the product is collected from you at no additional charge.
• If you send the product with another carrier, the shipping fee is borne by you.

6. Refund

The full amount you paid, including delivery costs, is refunded within 14 days from the date you hand the product over to the carrier we designate for returns. If you send the product with another carrier, this period starts on the date the product reaches us; if you withdraw before receiving the product, it starts on the date your notice reaches us. Our inspection of the product does not extend this period.

• The refund is made in a manner appropriate to the payment instrument you used, without imposing any cost or obligation on you, and in a single payment.
• For card payments, the refund amount is credited to your card; when the amount appears on your statement depends on the procedures of the card issuer.
• For payments made by bank transfer (wire transfer/EFT), the refund is made to the IBAN registered in your name that you provide to us.
• For orders to which a cart campaign discount was applied, if you return only some of the products, the refund amount is calculated on the basis of the amount you actually paid for that product (the amount after deducting the share of the cart discount allocated to the products). Even if the cart total falls below the free shipping or campaign threshold as a result of a partial return, you will not be asked for any additional shipping fee or discount difference.

7. Condition of the product

Taking the product out of its box to inspect and try it does not remove your right of withdrawal. You are not liable for changes and deterioration resulting from using the product during the withdrawal period in accordance with its operation, technical specifications and instructions for use. However, you are liable for any loss of value caused by use contrary to the instructions (e.g., applying the wrong voltage, reverse polarity) or by careless handling; in such a case, we will notify you separately of the loss of value together with the reasons for it.

8. Products not eligible for the right of withdrawal

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

• Products prepared in line with your request or personal needs: products that are coded, programmed or printed to order according to the card number, code, print or settings you specify (e.g., RFID cards and key fobs with special numbering or printing).
• Intangible products delivered instantly in electronic form, such as software licenses and activation codes.

Standard products are not within this scope: you may return a standard product by exercising your right of withdrawal even if its box has been opened or it has been inspected or tried. If a product falls within the exception, this is stated on the product page before you confirm your order.

9. Damaged, missing or wrong product

• We recommend that you check the outside of the package when you receive it. If the package is crushed, torn or wet, having the courier draw up a damage report and sending the report to us together with photos will speed up the process.
• Notify us of a damaged, missing or wrong product as soon as possible; we will handle the process for replacing the product with a new one or refunding its price, and the shipping costs are borne by us.
• These recommendations do not limit your legal rights regarding damaged or defective products; we will consider your notice even if no report was drawn up.

10. Defective products and warranty

The right of withdrawal is independent of whether the product is defective. For defective products, even if the withdrawal period has expired, you may exercise your optional rights under Law No. 6502 on Consumer Protection (rescission of the agreement, price reduction, free repair, replacement with a non-defective equivalent); details are in Article 10 of the Distance Sales Agreement.

• The products we sell are covered by a 2-year warranty from the date of delivery. The warranty terms are set out in the warranty certificate provided with the product or on the product page.
• Faults covered by the warranty are repaired free of charge; if the product cannot be repaired, it is replaced or its price is refunded. Shipping costs for warranty claims are borne by the Seller.
• The following are not covered by the warranty: installation contrary to the instructions for use and installation, application of the wrong voltage or reverse polarity; lightning and overvoltage; water, moisture, impact and physical damage; opening of or tampering with the product by unauthorized persons; use contrary to the intended purpose. In these cases, the product is inspected and, where possible, a quote for a paid repair is provided.
• To make a warranty claim, contact us at 0539 821 66 12 or [email protected], then send the product together with its invoice to our return address (Battalgazi Mah. Kale Sk. Aslan Yiğit Sitesi No: 7/B, Melikgazi / Kayseri).
• The warranty does not limit your rights regarding defective goods under Law No. 6502.

11. Returns for corporate (commercial) purchases

If you purchased the product within the scope of your commercial or professional activity, the right of withdrawal under Law No. 6502 does not apply. Requesting a corporate invoice does not by itself make a purchase commercial; the decisive factor is the purpose of the purchase.

• Our liability continues where a defective, missing or wrong product is shipped. Merchant buyers must give written notice of obvious defects within 2 days of delivery, of defects that can be revealed by inspection within 8 days, and of hidden defects without delay once they come to light.
• Return requests other than for defects (such as a wrong order, cancellation of a project or over-purchasing) are evaluated separately; this evaluation is not a general return commitment. If the request is accepted, the product must be sent unused, not installed, in resalable condition and in its original packaging; the return shipping cost is borne by the buyer, and the buyer issues a return invoice.
• Returns may not be accepted for products specially procured for a project or not regularly kept in stock.

12. Who pays the shipping cost?

13. Exchange

If a wrong or defective product is shipped, we will exchange the product; if it is out of stock, we will refund its price. If you would like to exchange the product for another model or pack, you can exercise your right of withdrawal and place a new order.

14. Withdrawal form

To exercise your right of withdrawal, you can fill in the form below and send it by e-mail, KEP or post. Using the form is not mandatory.

To: 2S Zayıf Akım Sistemleri Sanayi ve Ticaret Limited Şirketi (Geçiş Kontrol AVM), Altınoluk Mah. Reyhan Cad. Lalepark Konakları No: 45/32, 38050 Melikgazi / Kayseri · E-mail: [email protected] · KEP: [email protected]

I hereby declare that, by this form, I exercise my right of withdrawal from the agreement for the sale of the following products.

• Order date or delivery date:
• Order number (if known):
• Product(s) subject to withdrawal and quantity:
• Price of the product(s) subject to withdrawal:
• Your first and last name:
• Your address:
• IBAN for the refund if you did not pay by card (registered in your name):
• Your signature (only if sent on paper):
• Date:

15. Complaints and disputes

We kindly ask you to bring your complaints to us first; we will do our best to resolve them. This does not limit your legal rights of recourse set out below.

For disputes below the monetary limit announced each year by the Ministry of Trade, you must apply to the Consumer Arbitration Committee at your place of residence or at the place where the transaction was made. For disputes above this limit, you may file a lawsuit at the Consumer Court, provided that you first apply to a mediator before filing the lawsuit; you may also file the lawsuit at the consumer court of your own place of residence. You can also apply to the arbitration committee through the Consumer Information System (TÜBİS) on e-Government (e-Devlet).