Preliminary Information Form

This is a courtesy translation; in case of any discrepancy, the Turkish version prevails.

Pursuant to Law No. 6502 on Consumer Protection, the Distance Contracts Regulation and Law No. 6563 on the Regulation of Electronic Commerce, this form brings together what you need to know before confirming your order. This information forms an integral part of the Distance Sales Agreement to be concluded between us.

1. Seller information

The party selling the products and accepting your order:

• Legal name: 2S Zayıf Akım Sistemleri Sanayi ve Ticaret Limited Şirketi
• Brand: Geçiş Kontrol AVM
• Address: Altınoluk Mah. Reyhan Cad. Lalepark Konakları No: 45/32, 38050 Melikgazi / Kayseri
• Return address: Battalgazi Mah. Kale Sk. Aslan Yiğit Sitesi No: 7/B, Melikgazi / Kayseri
• MERSIS No.: 0001246616500001
• Trade Registry No.: 58326
• Tax office / Tax ID No.: Erciyes Tax Office / 0012466165
• Phone: 0539 821 66 12
• E-mail: [email protected]
• KEP (registered electronic mail) address: [email protected]
• Website: geciskontrolavm.com

You can send us your questions, requests and complaints using the phone number, e-mail and addresses above.

2. Key characteristics of the products

The name and model of the products in your order, the pack (quantity) option you selected, the order quantity and the price are shown in the order summary on the checkout page. The technical specifications of the products (e.g., operating voltage, lock holding force, card frequency, kit contents) are provided on the relevant product page.

The products are sold without installation and mounting services. How the installation is to be carried out is described in the user and installation instructions supplied with the product.

3. Price, promotions, shipping fee and payment

The prices shown on the website and on the checkout page are sales prices including VAT (KDV). The total amount of your order including taxes, the shipping fee and the discounts applied are also shown separately on the checkout page before you confirm the order.

Cart promotions: Cart promotions announced on the website (e.g., automatic discounts applied at certain cart totals) are applied automatically on the checkout page according to the promotion conditions defined in the ikas infrastructure and are shown as a separate line in the order summary. The terms and duration of a promotion are announced on the website. Promotions may be changed or ended with effect for the future; for an order you have already placed, the price, discount and terms shown on the checkout page at the moment you confirmed the order apply. If you believe that a discount that should apply to your cart is not shown, contact us before confirming the order.

Shipping fee: Shipping is free for orders of 2,000 TL and above. For orders below this amount, the applicable shipping fee is shown on the checkout page before you confirm the order. No delivery fee that was not shown on the checkout page will be charged to you afterward.

Payment methods: You make your payment using the methods offered on the checkout page (credit card, debit card, bank transfer/EFT). Card payments are processed through the ikas payment infrastructure by PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.; your card details are neither seen nor stored by us.

Installments: Installment options apply only to the extent they are offered on the checkout page for the order concerned. The number of installments and any installment charge are shown on the checkout page before you confirm the order.

Bank transfer/EFT: You send the amount, writing your order number in the description field, to the account with IBAN TR02 0020 3000 0937 1816 0000 01 held at Albaraka Türk Katılım Bankası in the name of 2S Zayıf Akım Sistemleri Sanayi ve Ticaret Limited Şirketi. Your order is processed once the payment reaches our account.

When you press the button confirming the order on the checkout page, your order creates a payment obligation.

4. Delivery

Your order is shipped via Yurtiçi Kargo to the delivery address you specified on the checkout page.

For products in stock, orders placed and with payment confirmed by 5:00 p.m. on business days are handed over to the carrier on the same day. Orders placed after this time, on weekends or on public holidays are handed over to the carrier on the next business day. Shipments handed over to the carrier are usually delivered within 1–3 business days.

In any event, delivery does not exceed 30 days from the date your order reaches us. If we cannot deliver within this period, you may terminate the agreement; in that case, the full amount you paid, including delivery costs, is refunded together with statutory interest within 14 days from the date your termination notice reaches us.

If fulfilling your order becomes impossible, we will notify you of this in writing or via a durable medium (e.g., e-mail) within 3 days from the date we learn of it, and will refund the full amount you paid, including delivery costs, within 14 days at the latest from the date of notification. A product being out of stock does not constitute impossibility.

For products personalized at your request (e.g., cards with custom numbering or printing), the preparation and delivery time is communicated to you separately before the order.

Details are on the Delivery and Shipping page.

5. Right of withdrawal

Period

You may withdraw from the agreement within 14 days without giving any reason and without paying any penalty. The period begins on the day you, or a person you have designated (other than the shipping company), receive the product. If the products in a single order are delivered separately, the day the last product is received applies; if the parts of a product consisting of more than one part are delivered separately, the day the last part is received applies. You may also exercise your right of withdrawal before the product reaches you.

The right of withdrawal is available to consumers who purchase the product for non-commercial and non-professional purposes. For commercial and professional purchases, see the “Commercial (corporate) purchases” article of the Distance Sales Agreement.

Notification

It is sufficient to notify us of your decision to withdraw, before the period expires, in writing or via a durable medium:

• by e-mail to [email protected] (stating your order number and the products you will return),
• by KEP to [email protected],
• in writing by post or courier to Altınoluk Mah. Reyhan Cad. Lalepark Konakları No: 45/32, 38050 Melikgazi / Kayseri,
• if you placed your order while logged in as a member and the Start a return button appears in the order details, by using that button; the screen immediately shows that your request has been received.

For your notification, you may use the withdrawal form on the Withdrawal, Cancellation and Returns page or send a statement clearly expressing your decision. Since the burden of proving that you exercised the right of withdrawal within the period lies with you, we recommend a method that leaves a record (e.g., e-mail). You can obtain information by phone; to have your notification recorded, use one of the methods above.

Returning the product

You send the product back to our return address (Battalgazi Mah. Kale Sk. Aslan Yiğit Sitesi No: 7/B, Melikgazi / Kayseri) within 14 days of your withdrawal notice. The carrier we designate for returns: Yurtiçi Kargo. When you send the product with this carrier, you are not charged for the return; the shipping code or information is sent to you after your withdrawal notice. If this carrier has no branch where you are located, the product is collected from you at no extra charge. If you send the product with another carrier, the shipping fee is borne by you.

Refund

The full amount you paid, including delivery costs, is refunded within 14 days from the date you hand the product over to the carrier we designate for returns. If you send the product with another carrier, this period begins on the date the product reaches us; if you withdraw before receiving the product, it begins on the date your notice reaches us. The refund is made in a manner appropriate to the payment instrument you used, without imposing any cost or obligation on you, and in a single payment: for card payments, the amount is refunded to your card; for bank transfer/EFT payments, it is refunded to the IBAN registered in your name that you provide to us.

For orders to which a cart promotion discount was applied, if you return some of the products, the refund amount is calculated on the basis of the amount you actually paid for the product concerned (the amount after deducting the share of the cart discount allocated to the products). Even if a partial return causes the cart total to fall below the free shipping or promotion threshold, you will not be asked to pay an additional shipping fee or the discount difference.

Use of the product

Taking the product out of its box, inspecting it and trying it out does not void your right of withdrawal. You are not liable for changes and deterioration resulting from using the product during the withdrawal period in accordance with its functioning, technical specifications and instructions for use. You are, however, liable for any loss of value caused by use contrary to the instructions (e.g., applying the wrong voltage) or by careless transport. If possible, send the product back together with its standard accessories (power adapter, screw set, cards, manual) and any gift product provided under a promotion.

Products for which the right of withdrawal cannot be exercised

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for the following products:

• Products prepared in line with your request or personal needs: products that are encoded, programmed or printed on to order according to the card number, code, print or settings you specify (e.g., RFID cards and key fobs with custom numbering or printing).
• Intangible products delivered instantly in electronic form, such as software licenses and activation codes.

Standard products are not within this scope: you may return a standard product by exercising your right of withdrawal even if its box has been opened or it has been inspected or tried out. If a product falls under the exception, this is stated on the product page before you confirm your order.

6. Defective products and warranty

If the product proves to be defective, your rights under Law No. 6502 (rescission of the agreement, price reduction, free repair, replacement with a defect-free equivalent) are reserved; details are in the Distance Sales Agreement. The products we sell are under warranty for 2 years from the date of delivery; the warranty does not limit your statutory rights.

7. Corporate (commercial) purchases

If you are purchasing the product within the scope of your commercial or professional activity (e.g., for resale, for installation for your customers, or for use in the operations of your business), the right of withdrawal under Law No. 6502 does not apply; your rights regarding defective, incomplete or wrong products are reserved. Requesting a corporate invoice does not, by itself, make a purchase commercial; the decisive factor is the purpose of the purchase. Details are in the “Commercial (corporate) purchases” article of the Distance Sales Agreement.

8. Complaints and dispute resolution

We kindly ask that you first submit your complaints to us; we will do our best to resolve them. This does not limit your statutory rights of recourse set out below.

For disputes below the monetary limit announced each year by the Ministry of Trade, you must apply to the Consumer Arbitration Committee at your place of residence or at the place where you carried out the transaction. For disputes above this limit, provided that you apply to a mediator before filing a lawsuit, you may file a lawsuit with the Consumer Court; you may also file the lawsuit with the Consumer Court at your own place of residence. You may also apply to the arbitration committee through the Consumer Information System (TÜBİS) on e-Devlet (the e-Government Gateway).

9. Order steps, correction of information and retention of the agreement

1. You select the product and the pack (quantity) option and add it to the cart.
2. On the checkout page, you enter your contact, delivery and billing information; if you want a corporate invoice, you state this at this step.
3. You select the shipping and payment method; in the order summary, you see the products, the discounts applied, the shipping fee and the total amount.
4. Before confirming the order, you check your information and correct any information you entered incorrectly by going back to the previous steps or by changing your cart.
5. You confirm by means of the checkbox that you have read this form and the Distance Sales Agreement, and you confirm the order.

Receipt of your order is confirmed to you by e-mail without delay. This form and the Distance Sales Agreement are sent to your e-mail address together with the order confirmation; if you are logged in as a member, you can also access your order information in the My account › My orders section. Information and documents relating to your order are retained for 3 years. How your personal data are processed is explained on the Privacy Notice (KVKK) and Privacy Policy pages.

10. Confirmation of the preliminary information

By ticking the checkbox on the checkout page, you confirm that you have read this form; the order cannot be completed unless the box is ticked. You can print this page using your browser’s print function or save it as a PDF.